Ticket Management – Automatically generate, categorize, and track support tickets for efficient issue resolution.

Multi-Channel Support – Accept and manage support requests via email, live chat, phone, and customer portals.

Automated Ticket Assignment – Assign tickets to the right agents based on workload, expertise, or predefined rules.

Self-Service Portal – Provide customers with FAQs, knowledge bases, and community forums for quick self-resolution.

SLA (Service Level Agreement) Management – Set response and resolution time commitments to ensure high service quality.

Live Chat & Chatbots – Enable real-time communication and AI-powered chatbots for instant customer support.

Canned Responses & Templates – Speed up responses with pre-defined templates for common customer queries.

Escalation & Priority Management – Automatically escalate unresolved or high-priority tickets to ensure quick action.

Collaboration & Internal Notes – Allow agents to add private notes, tag colleagues, and collaborate on complex tickets.

Customer Feedback & Ratings – Collect customer feedback on resolved tickets to improve service quality.

Reporting & Analytics – Generate detailed reports on ticket volume, resolution time, agent performance, and customer satisfaction.

Knowledge Base Management – Create and manage articles, tutorials, and documentation for both customers and support agents.

Multi-Language & Multi-Brand Support – Support multiple languages and brands under a single system for global businesses.